| Issue ID | 1364546 |
| Internal NHTSA # | 10967239 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2012 |
| File date | 12/01/17 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | I called prestige subaru, in asheville, nc in january, 2017 and was told they did not have the part to replace the "windshield wiper motor bottom cover" at that time; they had to order the part. Okay. So i made an appointment approximately 3 weeks in advance, for thursday february 9th. A couple days before that, a lady from the service department called to say the part did not come in, so there was no need to come for the appointment; and she would call us for another appointment when it did come in. I guess i learned that it takes subaru dealers a long time to get parts, because as of march 20th, 2017, the day i write this, she nor anyone else has called to schedule another appointment. Two or three weeks passed and i phoned the service department and asked for the service manager's name and phone number. I phoned his number and had to leave a message for him to phone me back at my phone number, which he has not done to this current date. Needless to say, i will not take my car to prestige subaru for any kind of service. Excuses of, i didn't get the message, or, i lost his number, or, we have no record him calling, etc., will not substitute for honest truthfulness. Just now that i have another recall notice on another part, i will schedule an appointment at another dealership. |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WHITTIER, NC |
| VIN pattern | 4S4BRCCC2C3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |