| Issue ID | 866089 |
| Internal NHTSA # | 10409195 |
| Manufacurer | SUBARU OF AMERICA, INC. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2011 |
| File date | 10/07/10 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Purchased my 2011 outback in july if last year. I have taken it to the dealer on several occasions due to a vibration in the steering and thumping in the tires... Almost like there was flat spots in the tires. They first told me it was flat spots and it may take up to 3000 miles before it would quit, however it never did and got worse. I took it back 2 more times and they finally did a force balance and put a vibration kit on the steering. My steering wheel does not vibrate/shimmy any longer, however the rest of the car still does. They had to replace 2 of the tires after several force balances. I have told them that the car still has the thumping... You can"t hear it, but you feel it, and the vibration is still there. You don't notice it as much at a lower speed, but when your speed increases you sure can. They are telling me there is nothing else they can do. How is that? It was a brand new car, and i called them and let them know of the problem right off. They have tried to fix the problem, but it's still there. This is a $30,000 vehicle, and is a lemon. I need to know what i can do. I know it's been almost a year, but as i said every time i mention it at my oil changes they tell me there is nothing more i can do. I have listed my personal information below. Any information or suggestions would be greatly appreciated. [xxx]- car is in my husband name [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 1200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTON, VA |
| VIN pattern | 4S4BRCCC0B3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |