| Issue ID | 1607988 |
| Internal NHTSA # | 11266897 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2011 |
| File date | 10/09/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased my 2011 subaru outback at 75,000 miles from hansel subaru in santa rosa,ca in april of 2017 from a salesman named andre. A couple weeks after purchasing it i took it back to the dealership to get the transmission inspected because it was not driving properly (complaining of hard shifting). After they inspected it they asked me if this was my first cvt and i said yes, they told me that the car needed to learn my driving habits so they did a 're-learn' on the cvt which i had to pay for out of pocket. At this time i had no knowledge of the extended warranty or the cvt transmission the subaru released in 2014. This should have been disclosed when i purchased the car. When i took it in for the inspection they should have replaced the cvt according to they service bulletin with the extended warranty. A couple weeks ago i'm driving home from ventura at night, traveling 70mph in heavy traffic and out of nowhere all the dashboard lights start flashing and the car suddenly looses power, almost causing the vehicle behind me to rear-end me. The vehicle is at 125,000 miles (just outside the 100,000 mile extended warranty) and subaru is refusing to provide any assistance with a new transmission. Now i'm stuck with a repair bill of $8000 on a vehicle i still owe $10,000 on. This should be a recall, the passenger and i could have been injured or killed in a freeway pileup. |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARROYO GRANDE, CA |
| VIN pattern | 4S4BRBLC9B3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |