| Issue ID | 1588095 |
| Internal NHTSA # | 11240966 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2011 |
| File date | 25/06/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Car hesitated while driving, rpms soared. Lights came on dashboard-check engine light, brake lights, traction control system lights as well as other lights. Took to local mechanic who advised the code related to transmission issues, he reset code and asked us to drive for a few days to see if it would come on again. It did. Same code. Contacted subaru of america who advised it would need to go to a "authorized subaru dealer" for diagnosis before they could help us. Research indicates that subaru extended the warranty on these vehicles for this exact problem to 10 years, 100,000 miles. The person i spoke to at subaru, martina brown indicated that once it was diagnosed that they would be able to review the claim and help us out, so we drove the car to our local subaru dealer. Car was driving fine when it was dropped there. After diagnosis, it was confirmed that the transmission needed to be replaced, but they refused to do it at no cost. In fact, they offered us 1k toward the purchase of a new subaru. What a joke, i can't even believe they would have the audacity to make an offer like that. We'd already been offered way more than that as a trade for a new vehicle elsewhere, but didn't take the offer because we were under the impression that subaru would do the right thing and fix it. The car is under the 10 years, but over the 100,000 miles. I feel that subaru should fix it at no cost since they knew this was an issue. There should have been a recall on this issue as it is a safety issue. They should be made to pay for these repairs. Please advise what options i can pursue to get this fixed at no cost to me, the original owner of the vehicle. |
| Vehicle Mileage at Failure | 140000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTHFIELD FALLS, VT |
| VIN pattern | 4S4BRBCC0B3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |