| Issue ID | 1404380 |
| Internal NHTSA # | 11020568 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2011 |
| File date | 30/08/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I have been complaining about my car's symptoms to dealers and service mechanics since august 2014 (90,000+miles) with no diagnosis or repair. Symptoms could not be replicated or when low rpms were noted, it was just that - noted. My vehicle shudders, headlights dim, and dips to low rpms when approaching a stop or when in reverse at low speeds. It has stalled 4 times since i have brought it up. The first few were in a parking lot and at traffic lights. This morning was scary (143,000miles)- i was in heavy traffic and could not place the vehicle in park, remove my key or restart my car. I had to run out of my car and leave it there momentarily to get help. From what i understand, subaru has an extended cvt warranty tsb 16-107-17. In it, tsb 16-90-13r - design change to lock-up type torque converter is referred to. I believe this is my problem. But i'm getting the runaround from different subaru dealers and subaru of americas hotline on how this is addressed since i have over 100k miles and whether or not the torque converter is covered in this warranty. Since it is "not a recall, as it does not impact the safety of your vehicle", i cannot get it looked at right away nor am i offered a rental while waiting to do so. Please - stalling in traffic randomly is a safety hazard! I have to wait a week before i can get an appointment to just check this and hope this time they discover the same things i have - meanwhile i'm not offered a rental and have to drive this one that may stall at any time. Please consider having the faulty torque converter assembly recalled. Those who have symptoms of randomly stalling in traffic - our lives are in danger and it's only a matter of time before tragedy occurs. Perhaps unrelated - my vehicle has also stalled on the freeway going 65mph... Lost acceleration and i had enough momentum to pull to the shoulder. |
| Vehicle Mileage at Failure | 143000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SACRAMENTO, CA |
| VIN pattern | 4S4BRBACXB3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |