| Issue ID | 1411084 |
| Internal NHTSA # | 11030577 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2010 |
| File date | 20/06/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I currently own a 2010 subaru outback. I started experiencing the car stalling and shutting off whenever you come to a sudden stop. It happen with my daughter on the main road and she panic. As time when on the problem got worse. I brought it to my mechanic and the problem was diagnosed as a bad torque converter. He advised it will get worse as time go on. I went on a few subaru threads online and saw that several people were experiencing the same thing. A new torque converter was order from subaru which had a different part number from the original. Subaru advised that upgrades were made due to previous failure issues with torque converter. Total cost of parts and labor was $1238. 78 and was done on 06/20/2017. Few weeks after work was done i received a notice from subaru regarding extended warranty on transmission work and reimbursement if job already done. I submitted my claim and was denied because my car has a previous salvage history. I fully understand that a salvage history voids the warranty but i feel the torque converter problem should have been done through a safety recall. A failure of a part that can cause a car to stall should be considered a safety issue. New upgraded torque converter by the manufacturer proves their acknowledgment that the previous part has a fault. I am not disputing their warranty policy but disputing that torque converter failure poses a safety issue and i am requesting a reimbursement of money spent in which subaru has denied. So many other owners salvage history or not have experienced the same issue. |
| Vehicle Mileage at Failure | 81782 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROSEDALE, NY |
| VIN pattern | 4S4BRBBC5A3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |