| Issue ID | 1152390 |
| Internal NHTSA # | 10679104 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2010 |
| File date | 01/09/14 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Passenger air bag sensor system is flawed. The air bag remains "off" when i am in the passenger seat. It will only show "on" when additional pressure is applied to the seat, which is unnatural to how a passenger will sit in the vehicle and does not offer protection in an accident. The seat back and seat are positioned as recommended in the owner's manual. There is nothing under the seat. Local dealership looked at the codes, reset them to zeros, and stated they did not find errors. A field service engineer provided further investigation in nov 2014 and recommended a seat replacement if the problem persisted. After i followed up a few weeks later to report the problem was still there and to request a seat replacement, the engineer advised that a seat replacement would in fact not likely make a difference, and that the system was operating as designed. No replacement of the seat has occurred, and the problem persists--i do not have airbag protection as a passenger in this vehicle. Subaru agreed that i should feel safe in my vehicle, and offered the suggestion that i test and consider purchasing a newer subaru model if it works for me. This is not an acceptable solution. I agree with nhtsa complaint 10328146 and would like to see subaru properly investigate this problem and offer an acceptable solution--i. E., retroactively fix the airbag sensor to work at a lower weight threshold. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHESAPEAKE, VA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
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| Dealer's name | |
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