| Issue ID | 1270339 |
| Internal NHTSA # | 10850930 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2005 |
| File date | 21/03/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall subaru case# [xxx] i received a recall notice about the ongoing takata airbag issue. Upon contacting subaru my wife was informed by "[xxx]" that : 1) that only a "dealer" could do the repair work 2) subaru would only cover $500 in transportation costs per the letter received: 1) "subaru will replace the inflator for your front passenger air bag at no cost to you." 2) "until this repair is performed, do not allow passengers to ride in the front passenger seat" given that i am in alaska (zip 99901) and that there is no current subaru dealer available in my area i was told that i would need to transport the vehicle to either juneau alaska, or seattle washington, both are only available by boat and after checking with multiple shipping and ferry services the cost would be around $1800 round trip to transport my vehicle. Both my wife and i communicated this to "kyle" and again was told they would only cover $500. I proceeded to offer alternatives such as having a certified local shop do the work, or that because my area has a fair number of vehicles that they should send someone. I was basically told no and not provided any other remedy. Could you please look into this matter and find out why there is any issue in getting this repaired? In the meantime my family of 5 is having to take two cars, and now i am unable to sell my vehicle or trade it in until this issue is addressed. I am not upset about this, annoyed yes, but more importantly there are many other people in my area that simply can't afford to pay to have their cars fixed if subaru will not honor their own commitments. Thank you for your time [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KETCHIKAN, AK |
| VIN pattern | 4S4BP61C467XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |