| Issue ID | 653133 |
| Internal NHTSA # | 10209969 |
| Manufacurer | SUBARU OF AMERICA, INC. |
| Brand | SUBARU |
| Model | OUTBACK |
| Model Year | 2004 |
| File date | 26/11/07 |
| Component | ENGINE AND ENGINE COOLING:COOLING SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We purchased our 2004 subaru outback used from our local dealer. At the time of purchase the vehicle had 28,545 miles on it. Since purchase we have had the vehicle back it back to the dealership numerous times because we smell burning oil and engine coolant- we currently have 36,119 miles on it. The first time the car went in for repair, the dealership replaced the head gasket because there was a "pin sized hole" in it. After about three months the smell returned and we brought to the same dealership. This time the dealership put an additive in the vehicle that they said was recommended by subaru to eliminate the problem. We are waiting to take the gar back yet again for the same problem and are now being told that it is normal for the vehicle to smell this way during the winter months. One of the mechanics even told us that the smell would be especially bad during the winter when going up hills. This explanation seems like a bunch of nonsense and an attempt to get us to accept that this is the way that subaru vehicles are. All we want is a car that works and doesn't smell like coolant or burning oil. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BARRE, VT |
| VIN pattern | 4S3BH675147XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 10/03/07 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TWIN CITY SUBARU |
| Dealer's telephone number | 802-223-5232 |
| Dealer's city | BERLIN |
| Dealer's state code | VT |
| Dealer's ZIP code | 05602 |