| Issue ID | 1679935 |
| Internal NHTSA # | 11343371 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | LEGACY |
| Model Year | 2017 |
| File date | 03/08/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The key gets stuck in the ignition of my 2017 subaru legacy. I start the car again, i twist the steering wheel left and right, and the key still does not come out. My car was parked every time this occurred. So i googled the issue and there were a ton of videos and forums discussing this exact issue! Apparently this is a known issue at subaru. Because of all the complaints, subaru fixed the issue starting with their 2018 models. Subaru released a service bulletin dated 3/15/18 with the subject line: "ignition key sticking / design change to cvt shifter / selector lever components". That is my exact problem! I purchased the legacy used in 2020 and it is no longer under warranty. The dealership gave us a quote of $512. 92 to fix the "shifter assembly". We are disgusted that subaru will not cover this cost, as it is a known issue. I've owned many cars in my life and i have never heard of a key getting stuck in a 3 year old car! This is an issue with the manufacturing, yet they did not issue a recall. It looks like we are going to need a new "select lever assembly" and subaru is too cheap to pay for this fix.... An issue i did not cause! |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JENKINTOWN, PA |
| VIN pattern | 4S3BNAF67H3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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