| Issue ID | 1629366 |
| Internal NHTSA # | 11291014 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | LEGACY |
| Model Year | 2016 |
| File date | 30/11/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | On 2019-11-30 while driving on highway, the driver heard a sudden sound and a crack appeared on the windshield. The crack appeared to originate from the center bottom of the windshield, rise upward about a foot, then toward passenger side a few inches. Over the course of the next few days the crack became longer toward passenger side, while parked overnight. On 2019-12-03 vehicle owner called soa to notify them of the potential defect occurrence with the windshield, and was provided a case number for warranty claim/defect. Vehicle was driven to local subaru dealer in zip code 32609 for inspection, and to have them take pictures to be sent to soa for review, referencing the case number. Dealer said they thought the crack was from an impact event, and recommended a local body shop for owner to purchase a replacement windshield, and eyesight recalibration, at owner cost. The vehicle was repaired by the recommended body shop on 2019-12-11, owner filed claim with their vehicle insurance. As of 2019-12-23, no response has been received by vehicle owner from soa on the case that was filed. The attached photos are of the cracked windshield, noting the crack progression from 2019-11-30 to 2019-12-03. The windshield identifiers are identical on the cracked and replacement windshields. |
| Vehicle Mileage at Failure | 20400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WELLINGTON, FL |
| VIN pattern | 4S3BNBN68G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |