| Issue ID | 1156138 |
| Internal NHTSA # | 10681892 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | LEGACY |
| Model Year | 2013 |
| File date | 23/10/13 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | In 2012 december, i purchased a subaru legacy,2013, from rye ford & subaru. The car has been burning oil in the engine. I have brought my car to the subaru legacy dealership many times in an effort to prevent the car from burning oil. At the dealership they changed the block and piston rings, and at the last oil change they reported that every 1000 miles 3 ounces of oil burns. They advised me to carry couple of quarts of oil in the car each time i drive. This problem continues to persist, each time i drive my car. I called the main office in new jersey and demanded a new car or re-fund for the car i purchased. The main office stated that they would not be able to provide a refund for my car. Within the past two years the dealership has repaired my car several times, but the problem still continues. I have been carrying the additional quarts of oil with me while i drive, but it is not the experience i was looking for when i purchased my subaru vehicle. I expect to be comfortable and secure when driving my car and my experience with this car has been anything but that. It is very dangerous and i feel unsafe driving this vehicle because it burns oil. My question here is, what good is it to continue to repair a car, when the car has some basic engine trouble, which the dealership cannot diagnose? The problem still remains and my safety is at risk. I am also not comfortable opening the hood, pouring the oil, and watching the odometer all the time to see the mileage on the car. That is not the purpose of buying a new car. The customer should not be put in a position of constantly going back and forth to a car dealership especially when the dealership has already tried to solve this issue and failed to do so. Please understand my situation and please advise the subaru company to give me a new car with their gold warranty, or refund the purchase price. Updated 4/7/2016*js |
| Vehicle Mileage at Failure | 14325 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARDSLEY, NY |
| VIN pattern | 4S3BMBA61D3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/12/12 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | RYE FORD & SUBARU |
| Dealer's telephone number | 914-967-6300 |
| Dealer's city | RYE |
| Dealer's state code | NY |
| Dealer's ZIP code | 10580 |