| Issue ID | 946303 |
| Internal NHTSA # | 10480628 |
| Manufacurer | SUBARU OF AMERICA, INC. |
| Brand | SUBARU |
| Model | LEGACY |
| Model Year | 2011 |
| File date | 13/01/12 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Passenger air bag sensor indicator light will intermittently show indicator as off with occupant in passenger seat (weight approx. 110 pounds). Passenger removes all weight from seat and reapplies weight in same position and/or reset procedure detailed in manual performed and sensor will usually come back on. Vehicle has visited authorized repair facility on three occasions regarding issue and first two visits repair attempt made in form of "re-zeroing weight sensor" (first attempt) and "passenger occupant detection sensor calibration procedure" (second attempt). Third visit was told by service manager that part is performing within subaru specifications. Called soa customer service today and spoke to supervisor who said part was performing within specifications (and federal safety specs) due to authorized facility last stating as such despite still having issues. Supervisor explained sensitivity and nuances of system but was not to my satisfaction as light will be off and then come on after resuming same position after removing and reapplying weight. Told supervisor that was unsatisfactory that i would submit complaint to nhtsa and possibly write congress-person for investigation/help. Was then told issue would be escalated to senior representative who would contact me next day. |
| Vehicle Mileage at Failure | 28193 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WINSTON-SALEM, NC |
| VIN pattern | 4S3BMBB61B3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |