| Issue ID | 1531369 |
| Internal NHTSA # | 11171430 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | IMPREZA |
| Model Year | 2012 |
| File date | 21/01/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Subaru has sent a recall for the above vehicle. The recall number is wty-84 / nhtsa id 18v-772 (december 2018). I was told by my local dealer that the next available appointment is in september, 2020. I then called their recall hotline and was told that parts have not yet been sent to dealers, that a second letter will be sent to owners after dealers have received them, and that i could then get in immediately. However, they cannot say when that will be. This is an engine problem that can cause a stall while driving. The letter sent by subaru is clear about this being a potential danger. The dealer only told me that, if the engine stalled, they would pick me up and give me a loaner vehicle. They added that that any stall would happen gradually and i would not be injured. Needless to say (perhaps), my concerns about driving this vehicle are not assuaged. I have been told many different things by subaru, and they don't fit together. Either subaru doesn't know what it's doing, or it is telling its employees to deliberately lie. Subaru is not taking responsibility for a problem that is the fault of the company. I want to get my vehicle repaired. I want to know that i am driving a vehicle that is safe to drive. And i want to be able to trust subaru. None of these things are true at this time. Since subaru is not doing the right thing for its customers, an outside organization must force subaru to do so. I hope that the nhtsa will do just this and force the company to treat this issue with the respect and concern it deserves. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ESSEX JUNCTION, VT |
| VIN pattern | JF1GPAL63CHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |