| Issue ID | 1314891 |
| Internal NHTSA # | 10903535 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | IMPREZA |
| Model Year | 2012 |
| File date | 12/06/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My son's 2012 subaru impreza, was bought used, with 59,000. Miles, with hope of owning a reliable, safe vehicle on 2/11/16. On 6/26/16 he went for a routine oil change and within one week the car was completely seized. He was driving home, no warning lights, or anything just made a loud sound then he was just barely able to make it to the side of a busy 3 lane road to call for a tow truck. At the time, we worried that the oil change may have been done improperly and caused the issue. We contacted the business, who then had a ase certified mechanic/inspector verify that it was not the oil change but an internal engine problem. We then had towed it again to subaru dealer that was 7/12/16. Then we began calling- daily or every other day; to the service manager and emailing to corporate subaru- asking what is wrong with his car? Why did it happen? What can be done? What will it cost? Finally, on 8/22/16, we heard from subaru saying that the vehicle was outside the warranty -but will authorize a $2,000. Toward repair or new car. We called the dealer again because we still had not heard or received a reason/quote of repair. We were told that it was damage to a piston and it would cost at least $10,000. And they did not recommend it; better to talk to sales. The warranty is for 60,000 miles or 5 years on the powertrain, we are at 67,000 miles and 4 years. So now we still owe $8,000. And have $10,000. Repair, and they are offering $2,000. Money vs safety and now vs trust we want a safe reliable car, from a company that we could trust. We thought that was subaru. |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SILVER SPRING, MD |
| VIN pattern | JF1GJAD66CHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |