| Issue ID | 1227932 |
| Internal NHTSA # | 10781088 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | IMPREZA |
| Model Year | 2012 |
| File date | 09/10/15 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Today (october 9, 2015), i received an email from [xxx], warranty administrator, team mazda subaru, in caldwell, idaho 208-455-0322 [xxx], telling me that the part to fix subaru recall campaign wqt-55, nhtsa recall no. 15v-419, august 2015 for my 2012 subaru impreza, [xxx] was going to be returned if i did not bring my vehicle in shortly. Soon after i received the safety recall notice in the mail, i called team mazda subaru service department to schedule an appointment, telling them exactly what the appointment was for. An appointment was made for 2 pm on september 1, 2015. I arrived at the service center and gave the adviser a copy of the recall notice at 1:50 pm on september 1, 2015. He told me that it would be an hour or more wait. I showed him in the letter that it should take no more than 25 minutes. The adviser seemed to be completely unaware or informed of the recall, but said that he would have it done sooner than previously mentioned. At 2:50 pm i left the dealership with the recall defect not repaired because the part needed was not available. He asked if i wanted him to call me when the part arrived and i said, ? Please!? Today, more than one month later, i get the email described above. The recall notice states that i should contact you immediately if i believe the subaru retailer has failed or is unable to remedy my vehicle within a reasonable amount of time. I do not consider more than one month a reasonable amount of time. The recall notice also says that i should immediately contact the dealer to make an appointment, which implies that the part is available. I do not understand why an appointment would be made to repair my car if the part was not in stock. Furthermore, why did i have to wait an hour to find out the repair could not be accomplished? Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CALDWELL, ID |
| VIN pattern | JF1GPAL69CHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |