| Issue ID | 1651017 |
| Internal NHTSA # | 11317091 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2019 |
| File date | 07/03/20 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | In april 2019 less than 6 months after purchasing my 2019 subaru forester i got a rock chip on my way home from work on a 45 mph road. The auto glass repair shop was already closed so i planned to go the next day for repair. I came out the next morning to my windshield cracked halfway across beyond repair even though it was in the garage overnight. I've never had a chip become a crack within a day and never had one halfway across the windshield. I got the windshield replaced but within a few months i got a starburst crack from a rock on the freeway and was able to go straight to the glass repair shop within the hour. The fix only delayed the inevitable and while my car was parked at work one day the windshield split across without warning or any progression. My second new windshield was installed last week and this morning i got a very small rock chip on a 30 mph road. By the time i drove less than 10 minutes home and unloaded the groceries it had started to crack. I was at the glass repair shop within 2 hours right when they opened to have the crack repaired before it could split further. I fear with a repair it is just a matter of time before this one cracks too. If so, that will be three new windshields in less than 18 months with less than 22,000 miles driven. Neither i or my insurance should have to pay for such a weak product that does not meet expectations and fails to meet even basic standards of resiliency and quality. The inconvenience of literally having to drop everything to get an immediate repair on any chip because you know it will not even last a few hours without spreading. I've never had to replace a windshield in my life on these very same roads. There is something wrong with this product or it's a way to earn more money on oem replacements since we have no other choice with the eyesight cameras. |
| Vehicle Mileage at Failure | 21014 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUBURN, WA |
| VIN pattern | JF2SKAUC7KHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |