| Issue ID | 1640718 |
| Internal NHTSA # | 11306468 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2019 |
| File date | 15/10/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | On october 15, 2019 my husband, i and our grandson were driving on a town street and the rear passenger window glass on the right side broke and shattered and glass flew all over the car. There was a landscaper on a lawn facing away from the road but no rock or anything came at the window. On december 11, 2019 a truck drove by our car parked in front of our house on a side street and this time the rear passenger window on the left side broke and the glass shattered all over the car. Both of these incidents seemed to happen from the force of the air/wind pressure. We believe that there is a defect in these windows as they should not shatter out of nowhere like this. We contacted donaldsons subaru in sayville, ny and were told the repairs are not covered under the warranty. We explained that nothing caused these windows to shatter, so we should not be held responsible. We also called the subaru corporate office and were told it is 'environmental' so they are not responsible. We have noticed online that many other people with subaru vehicles also complained of this same thing happening. This is dangerous especially as we drive with our grandson in the back seat. We believe that this is a safety issue that subaru should address and be held responsible for. We had the first window repaired on january 20, 2019 at the cost to us of $550 dollars. On february 4, 2019 we are having the second window repaired at the same cost. Even if nothing can be done at this point in regard to this we want it on record in case it happens again or if it happens to others and a pattern is noted. |
| Vehicle Mileage at Failure | 2000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KINGS PARK, NY |
| VIN pattern | JF2SKACC0KHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |