| Issue ID | 1571021 |
| Internal NHTSA # | 11218552 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2019 |
| File date | 03/06/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Over the course of about three weeks, two different windshields have been destroyed by very small rock chips that very rapidly turned into large cracks. The first occurred on the freeway, in traffic, at a relatively slow speed (approx 35mph). I heard a slight tick and noticed a very small chip on the windshield (about the size of a bug). I made a note that i would need to arrange a repair and continued to my destination. After being parked for approximately an hour, i returned to the vehicle and noticed i had an 18 inch crack in my windshield, directly in my line of sight. I made arrangements for a replacement which was delayed, i was told, because there was a backlog of foresters awaiting windshield replacement. About a week after the replacement, again while on the freeway, i received another chip, which turned into a 2 foot crack within about 2 minutes. These windshields are extremely expensive to replace due to subaru's "eyesight" safety systems. These incidents have exponentially increased the cost of ownership on a vehicle that i purchased specifically for its perceived low running costs. In my 25 years of driving i have had to repair a few rock chips but i have never had to replace a windshield. Now i will have replaced two on a vehicle less than 4 months old. I can only assume that subaru has used extremely low grade or defective glass that easily cracks, creating a visibility safety hazard and undue expense for forester owners. |
| Vehicle Mileage at Failure | 4500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GIG HARBOR, WA |
| VIN pattern | JF2SKAPCXKHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |