| Issue ID | 1499468 |
| Internal NHTSA # | 11130820 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2017 |
| File date | 17/07/18 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Windshield issues. Starting 2/11/2017 first stone ding - kings subaru recommended windshield replacement. Part was ordered and installed by a mel's auto-glass. I pay $250. 00 deductible for repair. 7/28/2017 - same issue, stone ding - same dealer recommends glass replacement. Getting a new windshield much more difficult this time. One month later i seek a second opinion from safelite. They are able to fix windshield and do so at no cost to me. I cancel windshield order from kings subaru and cancel insurance claim since repair was done at no cost to me. 4/4/2018. Stone ding - safelite repairs glass - i pay $104. 40 7/13/2018 - vehicle is parked - hot day. Now has cracked glass from right side towards left side. No evidence of hit. I drive to kings subaru, they take pictures and forward to subaru for a possible claim - i am denied assistance so i file another insurance claim and have a glass ordered thru safelite. I learn about a national back order on subaru that affects windshield delivery. Subaru customer support agrees to expedite delivery and ships windshield to kings subaru. They sell windshield to another customer. 8/30/2018 re-order windshield thru safelite - they use a different dealer they have a good relationship with. Still waiting for glass to arrive and get installed. I realize subaru does not manufacture glass but there must be something wrong quality wise with the vehicle or the glass to have this many issues. I am unaware of any recalls on this vehicle involving windshields - documentaion attached. |
| Vehicle Mileage at Failure | 8021 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST CHESTER, OH |
| VIN pattern | JF2SJAGC0HHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |