| Issue ID | 1505444 |
| Internal NHTSA # | 11140691 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2017 |
| File date | 24/08/18 |
| Component | AIR BAGS: OCCUPANT CLASSIFICATION SYSTEM - OC |
| Product type code | VEHICLE |
| Description of the problem | Less than one year after purchase of a new 2017 subaru forester i noted periodically the passenger airbag failure light would turn on and stay on when a passenger was in the passenger seat. This did not occur immediately on seating of the passenger and was sporadic. It occurred both in motion and while the vehicle was not in motion. Once lit it remained so until 2 or 3 new restarts. Taken to dealer they found a code verifying the complaint. Told it was due to a cellphone on the seat. Cellphone removed. Same problem. Took it back to dealer held for a couple of days and told a specialist in codes indicated that it was due to usb cell phone wire. This was not an acceptable explanation. This resulted in their specialist reviewing their code reading again. They indicated a sensor failure and that the part would take about a month to obtain. I could drive the car in the interim including with a passenger.. I therefore requested written certification of the safety of the passenger seat regarding the airbag. This resulted in a rental car which i have had for 7 weeks. Called 2 weeks ago with the response that they were waiting for a new airbag. I want to be certain that the ntsb is aware that there may be a problem with subaru airbags in the 2017 forester. How this potential problem is dealt with is also a concern. Is a recall in order? *js the consumer stated the manufacturer offered a new vehicle as a settlement. *js *js |
| Vehicle Mileage at Failure | 17933 |
| Number of Occurences | 2 |
| Source of the issue | CONSUMER LETTER |
| City and State | CRESTVIEW HILLS, KY |
| VIN pattern | JF2SJAEC9HGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |