| Issue ID | 1457130 |
| Internal NHTSA # | 11082160 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2015 |
| File date | 28/03/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I purchased a certified preowned 2015 forester in november from northtown subaru in amherst, ny in november 2017. I was sold a basic model and assured that the remote car starter and heated seat that they could install at the dealership were as good as the ones included in more expensive forester models. Safety issue: on wednesday 3/28/18 i was driving in the city of buffalo with my heated seat turned on. The back of my leg, right below my knee became intolerably hot. I turned the heated seat off immediately and reached down. The seat instantly burnt two of my finger tips. I shouted in pain and explained to my friend what happened. He said he smelled smoke and burning plastic. I got out of the car and looked at the front of the seat (near my calves) and the heated seat element had burned through the seat upholstery and was still burning inside the seat and smoking. I called northtown subaru as soon as they opened in the morning and explained the severity of the situation. I was passed to voicemail boxes that were full and put on hold for an extended period of time. I explained to everyone i spoke to the severity of the issue. I was told that i needed to speak to someone in the smart car department but their voicemail boxes were full. The service rep would leave a note on the smart car employee |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BUFFALO, NY |
| VIN pattern | JF2SJABC9FHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |