Issue ID | 1718003 |
Internal NHTSA # | 11388454 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2013 |
File date | 01/10/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | This is a follow up to complaint number 11387558. I took my car to the dealership for the replacement of the torque converter.. The car was getting worse with shaking, shuddering and stalling. They replaced the torque converter and charged me $1,029. 25. The service advisor told me subaru has had trouble with their 2010-2013 models especially the outbacks. He said this is a first with the forester i have and he has been there for 9 years. He advised me to contact subaru and see if they would help me out. I called and they would not reimburse me for the total cost of the replacement. They only offered a partial "goodwill reimbursement" of 350. 00 since the car was out of warranty. It is obvious that this part is defective since i only have 56,000 miles on the car. They need to recall their cars that have this defective torque converter in them. They are liable warranty or no warranty. I was very fortunate that i did not get into an accident. |
Vehicle Mileage at Failure | 56000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | AUSTINTOWN, OH |
VIN pattern | JF2SHADC8DHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |