| Issue ID | 1007604 |
| Internal NHTSA # | 10538300 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2011 |
| File date | 29/09/11 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Took vehicle in for 30k maintenance. When i picked it up dealer had changed brake fluid (brakes had been functioning perfectly prior). When leaving dealer lot brake pedal went to floor and i went into oncoming traffic. Luckily oncoming vehicle dodged me. I pumped pedal and got brakes and went back into dealership. They bled brakes and said it was ready. When backing out of space brake pedal again went to floor but vehicle stopped. I called a service writer over and showed him pedal on floor. I left car and new master cylinder was ordered and installed next day. I went to pick up vehicle and again pedal went to floor and i had another service writer witness it. Took pic with cell phone. Service manager told me that it was normal for brake pedal to go to floor if engine was not running and was safe to drive. I told him engine was running and brake pedal should never go to floor if engine running or not. If booster bleeds down pedal may go somewhat lower than normal. Pedal had never went anywhere near floor before. I refused to drive car as i deemed it dangerous. If pedal was pumped it would come to normal position. He finally agreed to contact subaru representative to look at it next week. If i had not had mechanical background and had listened to him and drove a car where the brake pedal would intermittently go to floor what could have been the results? At no time even after i mentioned it was the abs system checked for air to my knowledge. Normal bleeding at wheels will not remove air from master cylinder or abs system. Note: by "pedal going to floor" the pedal arm hits floor/carpet and pedal can go no lower. I am waiting for the subaru representative to inspect car at this point. I emailed subaru, but they did not seemed too concerned. *js |
| Vehicle Mileage at Failure | 30295 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RICHMOND, VA |
| VIN pattern | JF2SHBBCXBHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |