| Issue ID | 1437367 |
| Internal NHTSA # | 11060717 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2009 |
| File date | 03/06/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Takata air bag: i am writing to complaining about subaru's inability to complete two nhtsa recall notices: in the fall of 2016 we got two recalls on our car, 16v738000 (air injection pump) and 17v026000 (passenger airbag). We have been working for over 16 months with their customer service personnel to get the required parts shipped to a german subaru dealership to get our car back on the road. Over this time we have seen nothing concrete, had a lack of follow up, had our customer service claim number deleted in their system and reinstated again and were told all the blame was on your parent company in japan and their inability to either respond to your recall departments personnel emails and we have been told how dangerous it is to ship these parts. I have another japanese car with me in germany, a honda. Honda of america contacted honda of germany and have authorized a local dealership to order and replace the part on my honda |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | APO, AE |
| VIN pattern | JF2SH65649HXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |