| Issue ID | 1357560 |
| Internal NHTSA # | 10955692 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | FORESTER |
| Model Year | 2009 |
| File date | 14/02/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall: i understand that this recall is incomplete. My complaint has to do with subaru's failure to notify owners of the problem. My insurance company recently suggested i check for takata recalls for my subaru. I was surprised by two things; 1) when i logged in to the owner section of the subaru website (mysubaru), under recalls subaru indicated there were no open recalls on this vehicle. I was glad to know that. 2) however, i decided to click on the "view all recalls" button below it, and was taken to a page which clearly showed the open takata passenger airbag recall, since july of 2016. To deceive the customer by saying there were no open recalls, and then to discover not only the recall, but the fact that i had not been contacted in the seven months since it was listed, is wrong in my opinion. In those months, i have had a variety of people ride in that passenger seat. I would have had them sit in the back if i had known of the recall. For subaru not to inform owners is to play fast and loose with the safety and lives of occupants. Subaru claims to hold safety as their highest commitment. This kind of action does not convince me of that. Thank you for your good work at nhtsa in holding manufacturers and suppliers to proper standards for automobile safety. And thank you for providing this avenue for owners to express concerns. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALLENTOWN, PA |
| VIN pattern | JF2SH616X9GXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |