| Issue ID | 1652659 |
| Internal NHTSA # | 11318335 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | CROSSTREK |
| Model Year | 2019 |
| File date | 11/03/20 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Driving my 2019 subaru, crosstrek in the #1 lane westbound on the 118 freeway utilizing my eyesight drivers assist and cruise set at 65 mph, into my office on wednesday, march 11, 2020 @ 5:30 am. It was lightly raining and my windshield wipers were on. Prior to passing the tampa offramp, i thought i heard a "ping" on my windshield. When i arrived at my office, i inspected my windshield and could not locate any damage. The rain continued all day and when i got into my car @ 2:30 pm, i saw that my windshield had cracked horizontally on the drivers side about 7" long, 6 inches from the bottom where the windshield is mounted. I checked with subaru about the gold extended warranty i purchased to see if it covered the replacement as well as inquire if my regular warranty would cover replacement since i have not had the car for even 2 years yet. I was told that the windshield was not covered and that i would need to purchase a new subaru windshield for about $950. 00 plus the re-calibration charges of the eyesight cameras another $200. 00. I find this unacceptable that a windshield would crack that easily and not be supported by subaru since the car is still relatively new. What are my rights regarding a windshield that should be protecting me and not crack by a tiny little rock determined very small since the sound was just a "ping"? Please advise me of what i should do next regarding the replacement of this windshield. Thanks in advance. |
| Vehicle Mileage at Failure | 23329 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GLENDALE, CA |
| VIN pattern | JF2GTAMC8KHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |