| Issue ID | 1581066 |
| Internal NHTSA # | 11231022 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | CROSSTREK |
| Model Year | 2018 |
| File date | 10/07/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I have a security issue related to the 2018 crosstrek and the door locking and unlocking system. This issue puts vehicle operators at risk and fails to protect the contents of the vehicle when unattended. We experience issues where the alarm would sound when opening the driver door. There is nothing in the documentation that described this so we went to search the internet for help. We discovered many people are having this issue. This happens when the vehicle is locked with the remote control but the driver door does not lock. The vehicle can be entered when unattended, the doors manually unlocked and the contents removed. It is also possible the door is not locked while operated. This exposes the occupants to the risk of unexpected entry from outside while they are operating the car. This situation occurs when the door handle is used to unlock and open the car in a single motion. The locking latch gets caught in an intermediate position and will not close. There is a notable difference in the sound made by the driver lock. The corrective action is to use the emergency key contained in the keyfob and turn the lock. I turned it to lock and unlock and restored normal operation, but this was after a long period of time where my wife and her packages were exposed. I believe a workaround is to not open the door in a single motion, but rather to touch the handle, pause while it unlocks. There are several steps i believe subaru should take. First, i believe subary should notify customers of this condition, of the signs it exists and how to resolve it. The risk is real and they should be stated. Second, i believe the solenoid that locks the door is too weak to free itself, and subaru should upgrade this part so that if this occurs, the next use of the lock corrects it. Third, i think subaru should conduct tests of its own across all models. |
| Vehicle Mileage at Failure | 20000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST CHESTER, PA |
| VIN pattern | JF2GTALC5JHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |