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2017 Subaru CROSSTREK Air Bags Problems, Complaints and Defects

Issue ID	1702506
Internal NHTSA #	11373483
Manufacurer	Subaru of America, Inc.
Brand	SUBARU
Model	CROSSTREK
Model Year	2017
File date	06/11/20
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	Since the car was new (currently 55,000 miles on it) the air bag red malfunction light has intermittently come on when i have a passenger in the passenger seat. Also, at times, the dashboard will register that the airbag is off when there is a passenger. I mentioned this to dealer early on, but was told because the light was not on when i brought the car in, there was nothing they could do. It has continued, and i noticed that seems to happen after or during heavy rains. Most recently i took a video of the light on and panned to the passenger to show there was a passenger in the seat. I took it to the dealer this week (of course the light had gone off) and was told that there does seem to be a problem with moisture in the air that they are seeing with other cars as well. But, was again told since there was no light, they could not check to see what was wrong. I called and spoke with customer service at subaru headquarters, david at 856 356-1190. He spoke with dealer and was going to suggest an engineer look at vehicle, but just got back to me and since there is no history of failed attempts to fix this, and the light is not currently on, was told they could do nothing, and that i should bring the car back in when the light is on. I am furious. I am driving around with a passenger who is occasionally not protected by an airbag. They admit there is an issue and even have a procedure on what to do to reset the light. But, i work during the day, and when i have passengers in the car, it is in the evening or on the weekend. So, even if a light comes on, the dealer is not open at those times, and by the time i get there when they are open, the light is off. There will never be a history of failed attempts to repair as they never see the light on, despite me showing them the video i took. My passengers are in danger, and this is unacceptable.
Vehicle Mileage at Failure	55000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MAHOPAC, NY
VIN pattern	JF2GPAAC3HGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	13/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JMBLYV98W7J008083 5FNYF4H45BB090301 WDDUG7GB6FA137448 KMHJM81BP8U753772 2G1115SLXF9269326 WBADP71070G572246 LALTJJM33L3117226 1M2NDBAA6PS003526 1GNSKHKCXLR259434 Y6DTF69YD8W383413 1HGCR2F76EA144612 JF1SJ5LA3GG271770

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2017 Subaru CROSSTREK Air Bags Problems, Complaints and Defects, Recalls and Failures

2017 Subaru CROSSTREK Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?