| Issue ID | 969444 |
| Internal NHTSA # | 10502615 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | B9 TRIBECA |
| Model Year | 2006 |
| File date | 10/03/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On march 10, 2013, as i was putting my children in the car, my vehicle's right front passenger puddle light overheated and started to smoke while my vehicle was parked (not turned on) and in my garage. The lights come on automatically when the door opens. A strong electrical odor ensued. The irvington, ny fire dept was dispatched to inspect the issue and disable the car. They deemed the car unsafe and said it should be towed to the dealer. I contacted subaru customer service who authorized a tow, because westchester subaru service dept refused. The car has been at the dealer since monday and the dealer, as well as customer service, refuse to provide me with updates (unless i call) and refuse to provide me a loaner car. All this despite the fact that this is a subaru recall. In fact, the recall letter states the problem should take only about one hour to fix. The dealer also does not appear to have the necessary parts in stock. Needless to say,we received the recall letter from subaru (nhtsa recall no. 12v-602) the day before the incident (march 9, 2013). Since this is a subaru recall, and in fact the situation could have become dangerous and deadly if i did not all the fire dept, the company and dealership have been more than un-helpful. I believe the situation warrants attention from the nhtsa. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | IRVINGTON, NY |
| VIN pattern | 4S4WX86C364XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |