| Issue ID | 1612735 |
| Internal NHTSA # | 11270567 |
| Manufacurer | Subaru of America, Inc. |
| Brand | SUBARU |
| Model | ASCENT |
| Model Year | 2019 |
| File date | 30/07/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Issue #1: transmission. Starting around 8000 miles, a loud squealing sound would occur periodically during automatic shifting. At first it was only while obtaining highway speeds and later it would happen at city street speeds. The squealing sound would be accompanied by a shuttering feeling as well. We live 3 hours from the dealer and were told by the dealer that the car was just 'getting to know us'. As this problem persisted and worsened, we were finally brought it to the dealer at 12,000 miles and the technician diagnosed a transmission problem and said we need a new transmission. That was on 9/27/19. We are awaiting the availability of a new transmission while driving a loaner. Issue #2: electrical issue. Twice all of the engine warning/dashboard lights came on while driving about 20 mph on a dirt road. The first time was around 9800 miles. I was able to drive the car and brought the car to a local repair shop (subaru dealer is 150 miles away) and his computer diagnosed a possible transmission problem and he rebooted the electrical system. All seemed ok with the electrical system for a while. This happened again around 11,000 miles while being driven at city street speeds and the next morning the electrical system was back to normal. In talking to the subaru dealer by phone, they said there was probably just a bug in the system and it can fix itself. At the 12,000 mile appt, no issues were discovered with the electrical system. |
| Vehicle Mileage at Failure | 9800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KETCHUM, ID |
| VIN pattern | 4S4WMARD7K3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |