| Issue ID | 1440474 |
| Internal NHTSA # | 11063403 |
| Manufacurer | Porsche Cars North America, Inc. |
| Brand | PORSCHE |
| Model | PANAMERA S |
| Model Year | 2010 |
| File date | 08/09/15 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Camshaft controller recall. On 9/8/2015, my vehicle abruptly stopped while i was driving on the highway. I was traveling about 60mph and suddenly heard a loud noise and the car went completely dark. All of the electrical components were dead. I coasted over to the emergency lane and when i tried to restart the vehicle nothing happened. After having the vehicle towed to the porshe dealer, i was told that the "camshaft" broke off in the engine and the repair would cost over $5,000. As i had owned the vehicle for several years and it was thoroughly maintained at the dealer, i inquired as to how such a major repair could happen. The car was only 3/4 years old at this time. I was told that there was no reason and that sometimes "things just break". My porsche was out of warranty so i was forced to pay for the repair out of pocket. When i contacted the service manager to complain that the issue must have been a manufacturer's defect, they agreed but would not cover the cost of the repair. I complained directly to porsche headquarters and received $500 off of the cost of the repair. Mind you, i still had to pay over $5,000 to correct the issue. About a year or so later, i received a notice in the mail that there was a recall pending on the exact issue that i paid for. I have contacted porsche headquarters several times to obtain reimbursement for the repair, however i keep being told that i have to wait until they send out an "official notice" of the recall and only then, will i be able to submit forms to receive reimbursement. I'm at a loss as to why i, as a customer, have to jump through hoops to get my money. Especially since the repair was done at an authorized porsche dealer & they have all of the documentation in they system. I also have a copy of the invoice and can provide if necessary. |
| Vehicle Mileage at Failure | 74770 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ATLANTA, GA |
| VIN pattern | WP0AB2A76ALXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |