| Issue ID | 968107 |
| Internal NHTSA # | 10501801 |
| Manufacurer | Porsche Cars North America, Inc. |
| Brand | PORSCHE |
| Model | CAYENNE |
| Model Year | 2008 |
| File date | 01/03/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | S10 direct reply letter to the secretary from regarding having problems with his 2008 porsche cayenne. *tgw the consumer stated he experienced numerous safety problems with the electrical system and brakes. The consumer stated he filed two separate arbitration against the dealer and the manufacturer. The first arbitration case was settled in 2009, with the expectation all of the problems with the vehicle, current, past and present would be properly identified and resolved. Since the initial arbitration case, the consumer had to take the vehicle back to the dealer 11 times for the same electrical/software problem. The on-going problem uncontrollably affected the proper positioning of the outside mirrors and the overall safety aspect when operating the vehicle. The dealer replaced the onboard computer control module seven times, as their field technical expert suspected there was an unidentifiable electrical shortage or a computer related software virus somewhere within the electrical system. The consumer believed the dealer had no idea how to resolve the problem. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 11 |
| Source of the issue | FORWARDED FROM A CONGRESSIONAL OFFICE |
| City and State | WARWICK, RI |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 04/02/08 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | INKSIP PORSCHE |
| Dealer's telephone number | |
| Dealer's city | WARWICK |
| Dealer's state code | RI |
| Dealer's ZIP code |