| Issue ID | 1526034 |
| Internal NHTSA # | 11164471 |
| Manufacurer | Porsche Cars North America, Inc. |
| Brand | PORSCHE |
| Model | CAYENNE S |
| Model Year | 2006 |
| File date | 14/11/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice from porsche (ah10 porsche safety recall) for replacement of the filter flange of fuel pump. The letter was dated 14nov2017. On 28nov2017 i took the car to the dealer for repair, which was supposed to be at no cost to me. The dealer did not have the newly designed part, so he replaced the defective filter flange (which had been leaking fuel), replaced it with a new part, but still under the recalled design, and charged me for the repair even though the recall stated the repair would be done at no expense to vehicle owners. Then in august 2018, i was notified that the newly designed parts were delivered, at which point i brought the car back to the dealer and the recalled part was removed with a newly designed filter flange installed. This was completed on 08aug2018 and on 09aug2018 i completed the paperwork that porsche asked me to complete in order to receive reimbursement for the november 2017 repair work. The processing of this paperwork was supposed to take 6-10 weeks. It is now 21 weeks and counting, i have contacted porsche and their processing agent (gcg), but neither is able to tell me the status of the claim or who is working on it or what the issue is with the processing of my claim. I'm out of pocket $1500 for over a year on a recall that was supposed to be no cost to the vehicle owner due to a dangerous design, which had indeed been leaking fuel and which could have led to a deadly fire. |
| Vehicle Mileage at Failure | 158000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENWICH, CT |
| VIN pattern | WP1AB29P96LXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |