| Issue ID | 1412494 |
| Internal NHTSA # | 11032080 |
| Manufacurer | Porsche Cars North America, Inc. |
| Brand | PORSCHE |
| Model | CAYENNE S E-HYBRID |
| Model Year | 2017 |
| File date | 04/10/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2017 porsche cayenne s e-hybrid. While driving 35 mph, the vehicle stalled and lost power. The check engine warning indicator illuminated and a warning message that read "engine failure, drive on poss" appeared. The contact was able to coast the vehicle over to a driveway. The vehicle restarted on the first attempt, but failed to accelerate. The vehicle was towed to the local dealer (porsche of arlington, 3100 jefferson davis hwy, arlington, va, 22202) where it was diagnosed that the throttle failed and a software update was required. The vehicle was repaired with a new throttle and software update; however, less than 24 hours later, the failure recurred. The dealer was notified and the vehicle was towed again. The vehicle was not diagnosed or repaired. The manufacturer stated that they would have the case escalated and someone would return the call. No additional assistance was provided. The failure mileage was approximately 2,600. |
| Vehicle Mileage at Failure | 2600 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | RESTON, VA |
| VIN pattern | WP1AE2A22HLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |