| Issue ID | 852466 |
| Internal NHTSA # | 10394466 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | TITAN |
| Model Year | 2005 |
| File date | 31/03/11 |
| Component | POWER TRAIN:DRIVELINE |
| Product type code | VEHICLE |
| Description of the problem | I'm the original owner of a 2005 nissan titan 4x4 with 75k miles. I've taken it to the dealership for every recommended service and on 3/31/2011 i noticed a clunking in the rearend while making sharp turns. I took it into the dealer and he told me that it would cost over $2700 to replace the rear differential. He had found metal chunks in the differential fluid. I baby my truck, i don't tow and i don't 4x4. I cannot accept the fact that this should be my responsibility to pay for. This is quite clearly a factory defect. I've owned, chevy and dodge pickups and never once had a rearend problem. I contacted nissan usa was and explained my story. The dealership then told me they had spoken with nissan usa and they were leaving me with a $1500 bill to pay. I expressed my extreme disappointment with their decision. I then called consumer affairs at nissan to tell them why they'd be losing my business. She then called me back to tell me that there had been a misunderstanding and that i was to cover the dealership labor costs of $353. I accepted her offer. About an hour later, i received another call from that same lady's supervisor claiming that the first lady misinformed me and that i owed $1500. I was shocked and disgusted at the same time. I spoke with this "supervisor" for a while trying to reason with her, but it was futile. She wasn't interested in what i was saying. I asked to speak with her supervisor, but she insisted she was the top decision maker. She said she had no supervisor, so i asked her if she was the president of the company to which she replied no. Based on this interaction and lack of care for the customer. I will never place my trust or dollars in nissan again. I will also tell everyone i know to stay away from this company. |
| Vehicle Mileage at Failure | 75000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROHNERT PARK, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |