| Issue ID | 1467781 |
| Internal NHTSA # | 11096364 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | ROGUE |
| Model Year | 2018 |
| File date | 28/02/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 2-3-18, i bought a new 2018 nissan rogue from ed hicks nissan in corpus christi, texas. This car had a hands free system that allowed calls to be made and answered without touching the phone. It worked when we bought the car. In late february, the calling portion of the system failed. We are unable to place calls without dialing the number through the phone. The hands free system does not work as advertised. We are unable to comply with the hands free laws of the city of corpus christi even though we were assured we could when we bought the car. The dealer has been unable to fix the problem which they now say disables the hands free system in most 2018 rogues. They suggested that i complain to nissan, which i have. My nissan case number is 30966074. My original complaint was escalated to a young man named zachry. His phone number is 615-725-7633. He was very nice but provided no answers. Now he won't return my calls. I left messages last friday, 5-11-18 and monday, 5-14-18. He has failed to return my calls. I asked the dealer to replace the system under my warranty. The service manager, robert trevino 361-227-5771, says nissan will not authorize the repair. I am at my wits end. Nissan will not fix the problem or replace the bad unit with a new one as it should under warranty. I am unable to comply with the laws of the city of corpus christi and am placed in the position of being a distracted driver if i have to make a call while driving. I ask that you force nissan to repair or replace the hands free system of my vehicle before i injure my self or someone else. |
| Vehicle Mileage at Failure | 2000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PORTLAND, TX |
| VIN pattern | 5N1AT2MT8JCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |