| Issue ID | 758201 |
| Internal NHTSA # | 10303075 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | ROGUE |
| Model Year | 2009 |
| File date | 07/01/10 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2009 nissan rogue. Approximately 3 weeks ago (1/7/10) the drivers side door handle broke. I was unable to enter my vehicle through the drivers side. The door opens from the inside, but i can't open the vehicle from the outside. I went to kingston nissan, in kingston, ny 12401 and advised them of the problem. A mechanic looked at my vehicle and advised me that a new handle was needed. I thought this type of part could be easily fixed, but i was wrong. As of today, (1/28/10) my vehicle has not been fixed. Kingston nissan service department advised me that they can not find a replacement part and that the part(s) are coming from japan and would arrive until february 7th, 2010. I must wait over a month to get my vehicle fixed. In the meantime, the only way to access my vehicle is by using the passenger side door and climb over the seats. If i were physically unable to climb over the seats, i would not be able to operate my vehicle. Fortunately, i am able, but if a person was not, they would either have to rent a vehicle or use some other means of transportation. I find this problem inexcusable. A simple door handle part must be sent from japan to fix this problem. Please assist me in finding a better solution. Also, i have recently received several recalls on my vehicle. I feel that nissan is providing inadequate service to its customers and maybe supplying inadequate vehicles and potentially unsafe vehicles to the american public. Thank you for your time. Tw* |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAUGERTIES, NY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |