| Issue ID | 902818 |
| Internal NHTSA # | 10444732 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | QUEST |
| Model Year | 2011 |
| File date | 27/12/11 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | With three young kids in the van, we were stopped at a red light, in the dark, on a hill, at an intersection where cars must turn left or right. I had a quarter tank of gas. Light turned green, i put my foot on the gas and the car became completely unresponsive. Called the police to direct traffic, it was dark and cars were coming at my disabled vehicle from behind, left and right. Called aaa. I was able to get my girls out of the van and cross a major intersection safely. We got gas in the car and got it to the closest dealership. As this was a leased vehicle with less than 3,000 miles on it, we called corporate nissan to discuss what happened and asked to be let out of our lease (and into another nissan). After approx. Two weeks of talking with nissan reps (which is not as easy talk as they do not return phone calls and never answer their phones) and an arbitrator, we were told since the van was "fixed" as per the 1st tsb, we would not be let out of our lease. I told the arbitrator i felt the van was unsafe, she argued that nobody was hurt in the van and the van was fixed. She also said they would not perform both tsb's on my van since the vin number did not align with the dates issued in the 2nd tsb. Next day, the van was driven by a service manager and sputtered on a hill!! The first fix (replacing the distance to empty gage) did not solve the problem. I left a message for the arbitrator to let her know, she never called back. One week later the 2nd tsb has been performed and the van is ready for pick up. I do not trust the fixes and will not put my family at risk. I think its a disgrace how corporate nissan is handling this problem. They know the 2011 quest has a gas tank design flaw and are not actively trying to get them off the road for much needed repairs. I did get out of my lease privately and firmly believe nissan needs to recall the 2011 quest. |
| Vehicle Mileage at Failure | 2900 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPRINGFIELD, PA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |