| Issue ID | 825157 |
| Internal NHTSA # | 10362947 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | QUEST |
| Model Year | 2004 |
| File date | 19/10/10 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | driving my 2004 nissan quest with approx 61000 miles at 55 mph on local highway when it sounded like the side of car was hit. I pulled over and found my passenger power sliding door rail cover, a piece (~4ft by 5 to 8 inches) had nearly completely detached from the car except for bent back bracket. I could not remove (piece wedge into tail light) so i pushed it in as best as possible and drove home. Very fortunate the piece did not detach completely and hit the vehicle behind. This could have caused some serious damage, maybe even hurt someone. I found other reports of this safety/design problem occurring with 2004 quest. The metal cover was bent, the taillight assembly cracked around the edge and some nasty scratches in the paint. This piece is attached by small plastic grommet clips that seem brittle. Poorly designed since the rear is attached under the taillight and the front with plastic clips. If they would have put the metal tab in the front also this would have never happened. Took it to the dealer in kennesaw,ga and they said it would be $700 to fix and it would not be covered as a manufactures defect. Called nissan corporate and they dragged their feet for a few days and called me back and said they would assist in any way due to being out of warranty. It is a real shame because i have had 2 nissans previously (trucks) and i will probably never buy another nissan. Corporate was very cold and short, zero customer service in mind. |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KENNESAW, GA |
| VIN pattern | 5N1BV28U74NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |