| Issue ID | 566716 |
| Internal NHTSA # | 10140816 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | QUEST |
| Model Year | 2004 |
| File date | 29/06/05 |
| Component | AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE |
| Product type code | VEHICLE |
| Description of the problem | I brought my 2004 nissan quest [xxx] in for a recall for the passenger side seat airbag in june of 2005 to southern states nissan in raleigh, nc. Nissan stated that the sensor in the seat did not meet the federal requirements and they would fix it. When i received the vehicle back, i found that when i sit in the passenger seat the "passenger airbag off" light would turn on and remain on for my entire trip. Normally, this light is supposed to turn off after 5 or so seconds indicated that the airbag is in fact activated to deploy. This light would come on about 90% of the time that i sat in the seat. I am 5 feet 8 inches tall and weigh 120 pounds. I have contacted nissan and the better business bureau to advise them of this issue. Nissan has told me that they recalibrated the seat correctly and that i should sit in another quest that has been recalibrated. I have been back to the dealer several times and chip a technician there verified that the light is indeed on when i sit in the seat. Months have gone by and both the dealer and nissan are telling me to "wait" for another "recalibrated" 2004 quest to come in and that i should drive down and sit in it. They have yet to get in one of these vehicles for me to sit in. It is now the end of october and i continue to have to sit in a passenger seat where the airbag is inoperable when i sit in it and nissan is taking a cavalier attitude toward this. Nissan and the dealer point the finger at each other. The better business bureau has told me that they have had lots of complaints about airbag sensors in general and they are not going to get involved. I understand that the sensors are calibrated to detect a child sitting in the seat - but - these sensors should be able to detect a person with a 120 pound frame! Please help! *jb updated 07/18/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) |
| Vehicle Mileage at Failure | 25044 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | 5N1BV28UX4NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 25/10/03 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | SOUTHERN STATES NISSAN |
| Dealer's telephone number | 9198335733 |
| Dealer's city | RALEIGH |
| Dealer's state code | NC |
| Dealer's ZIP code | 27608 |