| Issue ID | 917830 |
| Internal NHTSA # | 10456568 |
| Manufacurer | NISSAN NORTH AMERICA, INC. |
| Brand | NISSAN |
| Model | PATHFINDER |
| Model Year | 2006 |
| File date | 16/11/11 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Back in november 2011 (a week before thanksgiving) my car started to act up while shifting (shifting hard or not shifting). I took it to a nissan dealer (bertera nissan of auburn, ma) on my way to work. The mechanics there told me there was nothing wrong with my car. They never even took it for a test drive. The mileage at the time was around the 80k. In february to my local mechanic (ed's automotive, ellington ct) for routine maintenance (oil change). I asked him to check if i needed a transmission service since i was at 100k in miles. He checked the fluid and told me that the coolant was mixed with my transmission fluid and told me to take it to a dealer to see if it was covered. He informed me at that time of the service bulletin that nissan has out. So i took it back to the same dealer that told me 4 months earlier that nothing was wrong. They gave me the info to file the claim and confirmed that i need a new transmission and radiator. I filed and waiting for a response. It took about a week. When i heard back from the customer line, they told me that they would not assist me with the issue. I called back several times to try to reach a different person to discuss this. I was never put through to anyone else. The woman on the phone told me that if i didn't like the outcome to contact the bbb and file a claim. That's great and all, but that still does not fix my car. I've only had the car for a year, i'm paying $20k for it. I was finally contacted by the nissan corporate office after sending out several emails. Again, nissan denied helping me. The reason i was given is because the mileage wasn't taken down by the dealership at the first visit. Really? How am i suppose to know your procedures. That does not fall on me as a customer. That falls on the dealership! |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STAFFORD SPRINGS, CT |
| VIN pattern | 5N1AR18W66CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |