| Issue ID | 1480402 |
| Internal NHTSA # | 11110692 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2018 |
| File date | 01/05/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Current mileage is 9,900. Three times now while driving on the highway, the a/c stops blowing through the air vents in the cabin, even though the compressor is still audible in the dash. Three times i have visited the dealer for service and have been sent home three times saying they cannot duplicate the issue. Of course they can't because this in an intermittent problem that happens after an hour of driving on the highway. When the service tech finally gets to the car to begin the diagnosis, the car is cold and works fine. I filed a complaint with nissan corporate and they said the same, they could not authorize a repair until a dealer could duplicate the problem and document it. I even took a video with my phone of the issue live when it happened on the highway while my wife was driving. In the video, you can see the air is not blowing a piece of paper in front of the vent but the a/c is set to max and turned on full blast. |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WYLIE, TX |
| VIN pattern | 5N1AZ2MG8JNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |