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2018 Nissan MURANO Exterior Lighting Problems, Complaints and Defects

Issue ID	1551338
Internal NHTSA #	11192569
Manufacurer	Nissan North America, Inc.
Brand	NISSAN
Model	MURANO
Model Year	2018
File date	15/03/19
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	I called nissan today to register my complaint. They have not gotten back to me yet. They requested my vin and proof of ownership, and took my complaint, and will have someone call me. They asked me if i had taken the car to a mechanic. I have not, as the headlights are functioning mechanically correctly (not dim, no bulbs out, etc.) however, there is a serious design flaw that decreases visibility and makes driving at night dangerous. The low beam headlights only shine about 30 feet ahead of the vehicle. There is a sharp delineated black shadow after that (no diffuse light). If you are on a flat grade, the problem is not as noticeable. However, as you go up a hill or even a small grade, or down a hill, or make a corner, the low beams shine brightly for 30 feet in front of the car, and then there is an area of total blackness in front of that. It's not the kind of light that slowly diffuses, and then gets dark, it is a sharp cut-off, of total lack of visibility. If you're traveling even 30 miles an hour, that is not enough visual distance to be driving safely. I have also called a nissan service center and they said that they "had heard of the problem", and i could try adjusting my headlights in an upward direction. So my husband turned them up about 4-6 inches (we were shining the headlights on the siding on our house, for a reference line). This caused the distance that the headlights would shine to become around 50 feet. Still not acceptable for driving safely. This is dangerous, and i hope there is a fix for this problem. My guess is that i will probably be sent to a nissan dealer, who will say there is nothing wrong, and then my next guess is nissan will say since there is no problem to fix, that the equipment if fine, and they won't do anything. I'm probably going to have to sell this car at a loss. I'm very upset with this situation.
Vehicle Mileage at Failure	34000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MANSFIELD, MO
VIN pattern	5N1AZ2MH6JNXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	30
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SAJWA03V051N31801 JN8DF0BF9SM763992 1G6KH5R62HU174567 ML0H101JAET000354 3JBVXAW49HK001379 LGXC74C4XT0190489 3GTNUAED4PG308780 JM5TCAWY9K0310270 2FMGK5C87DBD15756 1FAHP2JW7BG187878 1GCGC29R7XF023916 1C6SRFLTXKN663919

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2018 Nissan MURANO Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2018 Nissan MURANO Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?