| Issue ID | 1546622 |
| Internal NHTSA # | 11186844 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2016 |
| File date | 21/02/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I took my murano in for an oil change and had a 30k service check done at that time. A broken engine mount was found. Since the car had just 36,134 miles on it and i purchased it new with 281 miles on the odometer (dealer trade), i contacted nissan customer service to request that it be considered covered under warranty. They emphatically denied my claim, thereby losing a loyal, repeat customer. I could understand if i was 10k over warranty, but 134 miles? This is a huge safety concern and i'd like for the broken engine mount to be noted. If i can help others by contributing to a recall or at least warning them of poor quality and bad customer service, then i'll feel i've done my part. |
| Vehicle Mileage at Failure | 36134 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLANO, TX |
| VIN pattern | 5N1AZ2MH8GNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |