| Issue ID | 1465202 |
| Internal NHTSA # | 11092072 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2016 |
| File date | 05/05/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | The passenger airbag deactivates itself randomly while a passenger is seated and belted in. This continues even while the car is moving. The electrical computer system also intermittently malfunctions and won't follow the touch screen's commands or communicate with paired cell phones. This has been reported multiple times both to the dealership and to nissan directly. The dealership has tried multiple times to diagnose the problem and failed every time. They no won longer return our calls. We have 3 videos spread over many months that prove the problem is occurring, but the dealership no longer responds, and neither does nissan. These malfunctions occur as soon as the car is started at rest and continues while in motion at all speeds including highway travel and city streets. I would like the dot and the hsa to give me some way to submit the videos that show this intermittent problem is occurring, and to force nissan to fix this or refund our money before it gets me killed. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MCCORDSVILLE, IN |
| VIN pattern | 5N1AZ2MH5GNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |