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2011 Nissan MURANO Power Train Problems, Complaints and Defects

Issue ID	1166265
Internal NHTSA #	10694098
Manufacurer	Nissan North America, Inc.
Brand	NISSAN
Model	MURANO
Model Year	2011
File date	12/02/15
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	2011 nissan murano with 66,000 miles failed while driving in freeway traffic, in a construction zone, on 2/12/2015. The model is equipped with continuously variable transmission (cvt). Nissan written powertrain coverage period on 2011 models is "60 months or 60,000 miles, whichever comes first." nissan notified us, the owners of the murano, that the parts and labor were not covered by warranty. Nissan consumer affairs did not help. Nissan vice president total customer satisfaction, [xxx], previously issued a continuously variable transmission (cvt) warranty extension for model years 2003-2010 which covered repairs, replacement, and related towing expenses. Since the 2011 model is equipped with cvt (same transmission as 2003-2010 models covered by extended warranty), it needs to be covered under the warranty extension. Nissan corporation knew of the cvt problem, which was the reason for the cvt warranty extension between the years of 2007 and 2010. The company has not adequately modified the part and has not adequately modified the warranty to meet the needs of the consumer. The cvt failure put our safety in jeopardy, caused us to miss work, and cost nearly $4,000, which put us into severe financial duress. With nissan's awareness of the nissan cvt failure problems, the cvt should have been remedied before the point we bought the vehicle or should have, at least, been covered by warranty. We were never asked if we wanted our old transmission back and were never given the serial numbers. When we called and inquired, we were told that it had been shipped "back to nissan" within 5 business days and that there was no way we could get it back or call to get the identifying information. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	66703
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MCKINNEY, TX
VIN pattern	JN8AZ1MUXBWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

AHTKA3FSX00634547 JA4J4VA8XSZ625136 1HD1BXV11DB051511 W1K5J5BB9LN099252 8XAYU59G5ER017271 WP0ZZZ98ZHS280098 2T3BF4DV3AW049596 3GYFNBE37GS526875 2C3CCAJG9EH237924 WMA34WZZ4JM798117 WAUZZZFN6TN048725 1FM5K8F89JHA91138

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2011 Nissan MURANO Power Train Problems, Complaints and Defects, Recalls and Failures

2011 Nissan MURANO Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?