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2010 Nissan MURANO Equipment Electrical Navigational System(glob Problems, Complaints and Defects

Issue ID	1172454
Internal NHTSA #	10703511
Manufacurer	Nissan North America, Inc.
Brand	NISSAN
Model	MURANO
Model Year	2010
File date	02/08/10
Component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOB
Product type code	VEHICLE
Description of the problem	The navigation system was outdated when i purchased the car as a brand new 2010 vehicle. The following news release from mdta is from november 2009 (http://www. Mdta. Maryland. Gov/news/newsreleases2009): "new traffic patterns are in effect on portions of i-95 between i-895 and md 43 and on the i-95/i-695 interchange ramps in northeast baltimore as part of the i-95 express toll lanessm project. All ramps at the i-95/i-695 interchange now exit from the right and enter the highway on the right side. At the i-95/i-895 split, i-95 traffic now stays in the left lanes while i-895 traffic moves to the right lanes. Visit i95expresstolllanes. Com for more information." local nissan dealer responded to my verbal inquiry for navigation update by telling me that i would have to purchase the update to navigation system. I now see that there is a technical service bulletin (tsb) for the navigation system for 2003-2011 nissan muranos (service bulletin no.: ntb-11-005, component(s): equipment nhtsa id number: 10035684) requiring free update (sd card or cd). I contacted the dealer and nissan corporation but both have told me that my vin is not on a recall or service bulletin list, nor are they aware of any tsb regarding the navigation system. I explained to the nissan corp rep (misty at 615-725-7588, issue #18328715, 3/23/15) what a tsb was, and that it is the manufacture's resolution to an issue. I was again told that i would have to pay for a navigation system update. The erroneous navigation information is a safety issue because it directs you to go into lanes/exits that do not exit and poses a danger when, as a driver, you have to compensate, sometimes at the last minute, crossing through highway traffic to get to the correct lane to exit (very scary). I should not have to pay for an update to what was already an outdated system when i had made my purchase.
Vehicle Mileage at Failure	25
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	BALTIMORE, MD
VIN pattern	JN8AZ1MUXAWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1N4AL3AP4DN419850 KMHPN81VP2U027889 LB37852D8SS153792 3BKDLB9X25F104654 1GC3KYCG6JZ279031 JM3KFBDM2L0735252 2FWJA3CG43AK73754 KNDPMCAC8L7815555 JM1BL1SF8A1103816 SALPV1445XA424189 3FDNF65442MA19987 5UXTA6C06M9E49758

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2010 Nissan MURANO Equipment Electrical Navigational System(glob Problems, Complaints and Defects, Recalls and Failures

2010 Nissan MURANO Equipment Electrical Navigational System(glob Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?