| Issue ID | 1626714 |
| Internal NHTSA # | 11289013 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2010 |
| File date | 22/11/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I took my 2010 nissan murano le awd to maus nissan of new port richey, fl because the passenger side airbag warning light was flashing. This well maintained, garage kept vehicle with 74500 miles, 95% of service/maintenance done by nissan, was in pristine condition, single driver,no accidents, and rarely even a passenger. When i returned 3 days later, i was told the light was still flashing even though they replaced the "k88201aaoe sensor side airbag center". I was billed $1840. 81 for this repair that did not fix the problem. I was then told the diagnostics said they needed to replace the "seat occupant sensor" for an additional $4210. 81 because the part was integrated into the front passenger seat so the whole front passenger seat had to be replaced! I was then advised to call nissan's corporate customer care at 1 800 nissan1. My maus service consultant said she had seen customers with "130000 miles and a blown transmission" and customer care had covered the repair. She also said that they would likely reimburse my $1840. 81 since the repair did not resolve the issue. I called customer care and detailed my situation. A week later they called to tell me that my request had been denied. I reached out to maus nissan via their facebook and web pages as well as a yelp and google reviews. Attached are copies of my invoice, additional repair estimate and the only non automated reply from with maus nissan. |
| Vehicle Mileage at Failure | 74559 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ODESSA, FL |
| VIN pattern | JN8AZ1MWXAWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |