| Issue ID | 1169590 |
| Internal NHTSA # | 10701454 |
| Manufacurer | Nissan North America, Inc. |
| Brand | NISSAN |
| Model | MURANO |
| Model Year | 2009 |
| File date | 18/03/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Nissan refuses to recognize a known problem in the nissan rogue in it's big brother the nissan murano. The door actuator solenoid goes out and locks people into or out of their car, where the remote, key, door handle or crowbar cannot open the door causing a potentially fatal safety issue. If a passenger is unable to leave the vehicle in an emergency it could result in fatalities. I brought it to the dealership who offered to break my door panel to assess the issue, a $300+ expense to me, not to mention the labor breaking my door panel. Once they were able to get into my door, they determined it was the actuator solenoid, which is a know rogue service order problem, and told me that would be an additional $575 to replace. I had started a case with nissan usa corporation regarding this, their response, "we'll see what we can do to help." they did nothing. Disappointing. |
| Vehicle Mileage at Failure | 179000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOPKINS, MI |
| VIN pattern | JN8AZ18W19WXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |